1 Do you send all your products from Fochabers, Scotland?
All our individual items and gift items are supplied from our head office in Scotland.
2 What is your minimum order value / quantity?
The minimum order requirement is a £15.00 order value or above, and the maximum amount of items allowed in any one order is 18 items.
Standard delivery is £7.50 for all orders to UK Mainland including Scottish Highlands, Northern Ireland, Isle of Wight, and the Isle Of Man.
(Some exclusions may apply including Hampers)
For Remote Delivery to the Scottish Islands the cost is £18.95 for all orders and there is no reduction in fee depending on value of the order.
Hamper deliveries are charged at a different rate ... please check our delivery information page for further information.
3 Do you deliver internationally?
This is not possible at this moment. However, we will be investigating this opportunity and will look to progress in the near future. Should this be of interest, please email us firstname.lastname@example.org and we will email you when this service becomes available.
4 Do you offer next day delivery?
You will get a link in your email to track your delivery. Unfortunately, as we are located in the Highlands of Scotland this service is not available. Currently, it takes up to 2 days for our products to be distributed through the main distribution hubs. At present our service aims to deliver within 3 working days.
5 Do you offer specific day or specific delivery time?
Unfortunately we are unable to guarantee a specific delivery date or time ourselves, but this can be done via our preferred delivery partner DHL.
Please use your tracking number as received in your shipping notification. The number is live once goods have been uplifted by DHL.
DHL on demand delivery will let you receive email / SMS updates about your shipments progress and estimated delivery date / time.
This service enables you to choose the time and place of delivery, as well as choose the date that suits your exact requirements.
The date selected at checkout is a preferred date and is not guaranteed. DHL On Demand Delivery will allow you to specify your delivery option.
6 Can I send to multiple addresses with one order?
At present an order may only be shipped to one delivery address.
7 How do I send an order to a friend or to an address that is not my billing address?
At the stage of completing your order you will be prompted to “enter your delivery address”.
8 Can I buy online and collect at a Baxters store?
At present we do not offer this service.
9 Can I buy in store and request the goods to be sent to an address of my choice?
Yes this service is available, please contact our store manager.
10 How do I mark something in my basket as a gift?
We are unable to mark individual items as a gift. However at the checkout phase you will be prompted to add a Gift Message (which is optional). This is ideal for when you are sending a product from our gift or hamper range.
11 Can I order over the phone?
You can contact us by phone, however we recommend you email us at email@example.com with any inquiry you may have and we will get back to you within one working day.
12 Can I send you my order by email?
This service is possible. Please send your email to firstname.lastname@example.org with a list of the products you would like to buy. We would need your contact number as we would need to call you to process the transaction over the phone.
13 Do I need to register or set-up an account to place an order?
You can opt to process your order as a guest. However, to register with us is simple and does not take long. All your details will be saved securely in “My Account” ready for the next time you wish to place an order. From within your account you can view orders, update your personal details and add and amend your delivery addresses.
14 How do I guarantee my order arrives in time for Christmas?
Stock of hampers and gifts especially will run down quickly in lead up to Christmas. Therefore to avoid disappointment, we recommend you place your order as soon as possible. There is a delivery calendar at checkout so this offers you the chance to order in advance and therefore avoid being disappointed.
15 What If I need to cancel my order?
Yes you can. However if the goods have been shipped you will be liable for carriage and return. To cancel an order please email us at email@example.com
16 Where can I find allergy advice on products, gifts and hampers?
All allergens are marked on the label of each product we sell. This information is also available on the product page.
17 When do I add my discount code (if an applicable promotion is available)
Please add discount code (if applicable) at start of checkout process?
18 When is delivery charge and VAT added to my order?
This is added at checkout phase. You will note that these are split. Not all items have VAT, however elements of hamper and gifts are VAT accountable and these are noted.
19 How do I track my order?
You can track your order (UK Mainland Only) via the unique tracking code we send you in an email when dispatching an order.